Help centre
Ask UGGov first
The assistant answers questions about government services in your language, at any hour.
Ask UGGovTalk to a person
Phone
+256 414 660365+256 703 034 758WhatsApp
+256 790 240259Email
admin@afrosoftug.com
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The essentials for each service. Open a service for the full details and where each figure comes from.
Apply for a passportImmigration (DCIC)
- Fee
- A Ugandan passport costs UGX 250,000 for the 48-page book, which is the figure usually quoted. The 64-page book is listed at UGX 350,000 and express processing adds UGX 150,000. We confirm the current amount before you pay.
- How long it takes
- Express: 2 working days
- Standard: 7 to 14 working days
- Documents you need
- National ID (both sides)
- Long birth certificate
Get a learner licenceUDLS (Ministry of Works & Transport)
- Fee
- A learner permit for motorcycle classes costs UGX 40,000 following the August 2024 revision.
- Documents you need
- Medical report (issued within 6 months)
- Driving-school enrollment proof
Get a TIN (individual)URA
- Fee
- A TIN is issued free of charge by URA. There is no government fee for registering for one.
Get a trading licence (Kampala)KCCA
- Fee
- A KCCA trading licence is priced by WHERE your premises are (the grade of the business area, I to IV) and by your nature of business. You never choose the grade. Fees run from tens of thousands of shillings for small trades in the lowest grade to millions for banks and telecoms in the highest.
- How long it takes
- Issued immediately once you pay
- Documents you need
- Certificate of incorporation / business-name registration
- Tenancy agreement + rent receipt
Get your driving permitUDLS (Ministry of Works & Transport)
- Fee
- A new motorcycle driving permit (classes A, A1 and B1) starts at UGX 100,000 for one year, following the fee revision effective 1 August 2024.
Incorporate a companyURSB
- Fee
- Registering a company with share capital of UGX 5,000,000 or less costs UGX 105,000. Above that, the fee is 1.5% of the nominal share capital.
- Documents you need
- Director's National ID
Register a birth & get the certificateNIRA
- Fee
- Registering a birth within 6 months is free, and registration is compulsory at any age. The certificate itself costs UGX 5,000.
- How long it takes
- Registration is immediate; the certificate follows
- Documents you need
- Birth notification record (from the hospital/VHT)
- Parents' National IDs
Register for a National ID (first time)NIRA
- Fee
- NIRA publishes no fee for standard first-time National ID registration; enrolment during a mass exercise is free.
- Documents you need
- Birth certificate
- LC1 letter (DISO-countersigned)
- Parents' National ID copies
Renew your National IDNIRA
- Fee
- Renewing your National ID during a NIRA mass renewal is free. NIRA charges no fee for the renewal itself.
Replace a lost or damaged National IDNIRA
- Fee
- Replacing a lost National ID costs UGX 50,000, and NIRA requires a letter from the Police with the payment receipt.
- Documents you need
- Police report
- LC1 chairperson's letter
Reserve a company nameURSB
- Fee
- Reserving a company name with URSB costs UGX 35,000, set by statutory instrument.
Do I need an account?
No. You can ask questions and read every page without one. Signing in keeps your conversations and applications with your account, so you can return to them on another device.
Does UGGov charge for its help?
Asking questions is free. When our team handles an application for you, you pay one all-in price that includes the agency's fee, and you see it before you pay. When you apply yourself, you pay only the agency's fee.
How do I pay a government fee?
When our team handles your application, you pay the all-in price by Mobile Money or bank to the number your application shows, after you confirm it. When you apply yourself, you pay the agency directly, using the payment reference (PRN) the service gives you. No one from UGGov will ask for your PIN or password.
How do I follow my application?
Open Ask UGGov, then Services, then My Applications. Each application shows the step it has reached and what, if anything, you need to do next.
Which languages can I use?
26 languages, including English, Luganda, Swahili and Runyankole. Type in yours and the assistant replies in it.
What if the assistant gets something wrong?
Tell it, and it checks again. For fees, deadlines and who holds an office, it searches current sources before it answers. Every service page links to the agency's official site.
What happens to my information?
We use it to answer you, to run the services you start, and to improve UGGov. We do not sell it. Read how we protect it and what your rights are: Data protection
Is UGGov a government website?
UGGov is owned by the Government of Uganda and run for it by Afrosoft IT Solutions, a Ugandan company. Decisions on your application are always made by the agency that provides the service.