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Privacy Policy

Last updated: June 2026

1. Information We Collect

We collect the following information when you use the Uggov Agent platform:

  • Account Information: Name, email address, and authentication credentials provided during registration.
  • Query Data: The text of questions you submit to the Uggov Agent, including any audio recordings if you use voice input.
  • Usage Data: Session timestamps, platform type (web, WhatsApp, Telegram), and interaction metadata.
  • Device Information: Browser type, operating system, and IP address for security and analytics purposes.

2. How We Use Your Information

Your information is used solely for the following purposes:

  • Providing accurate responses to your public service inquiries.
  • Improving the quality and accuracy of the Uggov Agent.
  • Maintaining and securing the platform.
  • Complying with legal obligations under the laws of the Republic of Uganda.

3. Data Storage & Security

All data is stored securely within national borders. We use industry-standard encryption protocols for data in transit and at rest. Authentication is handled by a secure third-party identity platform. Session data is encrypted and audited for security compliance.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Government agencies as required by law or for processing your specific inquiry.
  • Service providers (e.g., Clerk for authentication, AI model providers, and cloud infrastructure) under strict data processing agreements.
  • Law enforcement authorities when required by applicable law.

5. Data Retention

We retain your account information for as long as your account is active. Query history is retained to provide continuity of service and may be anonymized for analytics. You may request deletion of your data by contacting the platform administrator.

6. Your Rights

Under Ugandan data protection law, you have the right to:

  • Access personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal retention requirements.
  • Object to processing of your data for specific purposes.

7. Cookies

We use essential cookies for authentication and session management. No tracking cookies are used. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the platform. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries, please contact us: