UGGov — Terms and Conditions of Use

Effective date: 1 August 2026 Version: 1.0 Last updated: 31 July 2026

Please read these Terms carefully before using UGGov. They are a binding agreement between you and Afrosoft IT Solutions. By installing, opening or using the app you accept them. If you do not accept them, do not use the app.

1. Who we are

UGGov ("UGGov", "the app", "the Service") is developed, owned and operated by Afrosoft IT Solutions ("we", "us", "our"), a company incorporated in the Republic of Uganda under registration number 80010003694887, with its registered office at 1st Floor, Teacher's House, Bombo Road, Kampala, Uganda.

Contact: admin@afrosoftug.com (company and data protection) · uggov@gmail.com (app support) · +256 414 660365 · https://afrosoftug.com

In these Terms, "you" and "the citizen" mean the person using the app.

2. IMPORTANT — UGGov is not a Government service

UGGov is a private, independent application. It is not owned, operated, endorsed, certified or supervised by the Government of the Republic of Uganda, by any Ministry, Department or Agency ("MDA"), by any local government, or by any public officer.

Specifically, and however the app may appear to you:

a) We are not an agent of the Government. We do not exercise any statutory power, we cannot decide any application, and nothing we tell you is an official Government determination.

b) We have no authority to issue, approve, reject, expedite, backdate or influence any licence, permit, registration, certificate, passport, national identity document, tax assessment, name reservation, or any other official act. Only the responsible MDA can do that.

c) Names, logos, abbreviations and references to MDAs (for example URSB, URA, NIRA, KCCA, NITA-U, the Ministry of Health) are used only to identify the public body a service belongs to. Their use does not imply any partnership, sponsorship or approval, and all such marks remain the property of their owners.

d) Where the app links you to, or names, an official page or office, that official source is authoritative. Where anything in the app conflicts with what an MDA, its website, its gazette notice or its officer says, the official source prevails and you must follow it.

e) You may always deal with any MDA directly, without using UGGov, and doing so costs you nothing extra. UGGov is a convenience, never a requirement.

If you believe the app has misrepresented an official position, tell us at uggov@gmail.com and we will correct it.

3. What UGGov does

UGGov is an AI civic-services assistant. Depending on the features enabled in your build, it may provide:

Assistant — an AI chat that answers questions about Ugandan public services in English and other languages, and that conversationally helps you prepare a service request (for example a company name reservation or a permit).
Services — a record of the service requests you have prepared, the information still needed, and their status as reported to us.
Vault — a place to store copies of your own documents on our systems for reuse across requests.
Community — a public civic feed where citizens (and, where verified, officials) post, comment, react and follow channels.
Explore — a directory of services and starter prompts.
Settings — language, appearance, optional sign-in, and data controls.

We may add, change, limit or withdraw any feature at any time (see clause 13.4).

3.1 Coming-soon services

Some services are listed before they can actually be completed end-to-end. Where a service is marked "coming soon" or similar, the app may still help you gather your information, but the request is not transmitted to any MDA and no official process starts. Do not rely on a coming-soon service to meet a deadline.

4. The AI Assistant — what you must understand

4.1 It can be wrong. The Assistant is an automated system that generates text. It can be inaccurate, incomplete, out of date, or confidently mistaken. It may misstate a fee, a requirement, an office location or a deadline.

4.2 It is not professional advice. Nothing the Assistant produces is legal advice, tax advice, medical advice, immigration advice, financial advice, or advice from an advocate enrolled under the Advocates Act. For anything with legal or financial consequences, consult a qualified professional or the responsible MDA.

4.3 You must verify before you act. Before you pay money, travel to an office, sign anything, or rely on a deadline, verify it with the official source. You accept the risk of acting on unverified AI output.

4.4 It is not an emergency service. Do not use UGGov to report a crime, a fire, a medical emergency or any threat to life. Contact the Police (999 / 112), or the relevant emergency service, directly.

4.5 Machine translation. Replies in Luganda, Runyankole, Acholi, Swahili or any other language are machine-produced and may lose or change meaning. The English text of these Terms is the authoritative version (clause 24.6).

4.6 Voice input. If you use the microphone, your recording is uploaded and converted to text by an automated third-party transcription service (clause 12). Transcription may be inaccurate. Nothing is sent to the Assistant until you review the text and tap send yourself.

4.7 Automated decisions. We do not use the Assistant to make decisions that produce legal effects for you. Moderation decisions on Community content are partly automated but are reviewable by a person on appeal (clause 10.6). This reflects your rights under section 4(g) of the Data Protection and Privacy Act, 2019.

5. Eligibility and your account

5.1 Age. You must be at least 18 years old to use UGGov. A person aged under 18 may use the app only with the consent and supervision of a parent or legal guardian, who accepts these Terms on the child's behalf. This reflects the Data Protection and Privacy Act, 2019, which requires parental consent for the processing of a child's personal data. We do not knowingly collect data from an unsupervised child; if we learn that we have, we will delete it.

5.2 Anonymous use. UGGov is anonymous-first. You may use most of the app without signing in. In that case we identify your device by a random identifier generated on the device. Anyone with access to your unlocked device can see and act on your anonymous data. Protect your device.

5.3 Signing in. Some actions — in particular submitting a service request — require you to sign in. Sign-in is provided through our authentication partner (clause 12). You must give accurate details, keep your credentials secret, and tell us immediately at uggov@gmail.com if you suspect unauthorised access.

5.4 You are responsible for your account. You are responsible for everything done through your account or device identifier, except to the extent it results from our own breach of these Terms or our negligence.

5.5 One person, one identity. Do not create an account for another person without their authority, impersonate anyone, or falsely claim to be a Government official, an MDA, or a UGGov staff member. Impersonating a public officer is an offence under Ugandan law.

5.6 Losing anonymous work. If you clear your data (clause 13.5), reinstall the app, or change device while anonymous, your device identifier changes and your previous anonymous data may become permanently unreachable. Sign in if you want your work to persist.

6. Service requests — what we do and do not promise

6.1 We prepare and relay; we do not decide. Where a service is live, UGGov helps you assemble the information and documents an MDA requires and passes your request onward through the channel available to us. The decision belongs entirely to the MDA.

6.2 No guarantee of outcome or timing. We do not promise that any request will be accepted, that it will be processed within any period, or that it will be processed at all. Statutory and administrative timelines are set and kept by the MDA, not by us.

6.3 Accuracy is your responsibility. You warrant that everything you give us — names, National Identification Numbers, dates of birth, addresses, TINs, business particulars, uploaded documents — is true, current, complete and lawfully yours to provide. We do not verify the authenticity of what you upload.

6.4 False information is a serious offence. Giving false particulars to a public body, forging a document, or using a forged document is an offence under the Penal Code Act and other Ugandan laws, and may also be an offence under the Registration of Persons Act, 2015 in relation to national identification data. We will cooperate with lawful investigations. You alone bear the consequences of false information you supply.

6.5 Other people's data. If you supply personal data about another person — a spouse, child, employee, director or shareholder — you confirm that you have their informed consent or another lawful basis under the Data Protection and Privacy Act, 2019, and that you have told them how their data will be used. You indemnify us against claims arising from your failure to do so.

6.6 Zero tolerance for bribery. UGGov will never ask you to pay a bribe, a "facilitation fee", "something small", or any unofficial payment to any officer, agent or intermediary, and you must not offer, promise or pay one through or in connection with the app. Corruption offences under the Anti-Corruption Act, 2009 (as amended) apply to the giver as well as the receiver. If anyone claiming to act for UGGov solicits such a payment, report it to us at uggov@gmail.com and to the Inspectorate of Government.

6.7 No queue-jumping. We cannot and will not attempt to expedite, prioritise or influence any official process by informal means. Any claim to the contrary is not authorised by us.

7. Fees and payments

7.1 UGGov is currently free. During the present phase we charge you no fee for access to the app, the Assistant, the Community, the Vault, or for preparing or relaying a service request.

7.2 Government fees are separate and are not ours. Any statutory fee, tax, levy, duty or charge payable to an MDA is set by that MDA under Ugandan law. It is not revenue of Afrosoft IT Solutions. Where the app shows an amount, it is shown for your convenience and may be out of date — confirm the current amount with the MDA before paying.

7.3 Payment reporting. Where the app asks you to pay an official fee through Mobile Money or a bank and then report the reference or the confirmation SMS, you are paying the collecting institution or the MDA, not UGGov. We record what you report so the request can proceed. Reporting a payment is not proof that it was received, matched or accepted.

7.4 Payment channel risks. Mobile money and bank transfers are provided by third parties licensed by the Bank of Uganda under the National Payment Systems Act, 2020, and, where applicable, regulated by the Uganda Communications Commission under the Uganda Communications Act, 2013. Their terms, charges, limits and dispute procedures apply to your payment, not ours. We are not a payment service provider, we do not hold your funds, and we are not responsible for a failed, delayed, reversed, duplicated or misdirected transfer.

7.5 Payment disputes. A dispute about money that left your wallet or account must be raised first with your provider (MTN, Airtel, your bank), whose records are authoritative. We will help by providing what we hold, but we cannot reverse a transaction we never received.

7.6 Never pay to a personal number. Pay only to the account or number shown by the official source or the app's official instruction, and keep your reference. We will never ask you to send money to an individual's personal account.

7.7 Refunds. Because we charge you nothing, we hold nothing to refund. A statutory fee already received by an MDA is refundable only on that MDA's terms, which are usually restrictive and often non-refundable once the process has started. Where a payment nonetheless reaches us in error, we will refund it to the source account within thirty (30) days of verification.

7.8 Future charges. We may introduce charges for some features. If we do, we will give you at least thirty (30) days' prior notice in the app, the price will be shown in Uganda Shillings (UGX) inclusive of any applicable taxes, and no charge will ever be taken without your express, separate consent at the time of purchase. Continuing to use free features will never, by itself, create a payment obligation.

7.9 App-store purchases. Any purchase made through Google Play or the Apple App Store is also governed by that store's terms, and refunds for such purchases follow the store's policy.

8. Your documents and the Vault

8.1 What the Vault is. The Vault stores copies of documents you choose to upload — national ID, passport photo, certificate, receipt — on our service provider's systems (clause 12) so you can reuse them.

8.2 Convenience, not custody. The Vault is not a safe-deposit facility, a certified archive, or a records-management service. Never treat UGGov as the only copy of an important document. Keep your originals and your own backups.

8.3 What you must not upload. Do not upload documents that are not yours or that you have no right to hold, forged or altered documents, classified or security-restricted material, another person's identity documents without their consent, or content that is unlawful under Ugandan law.

8.4 Loss. Subject to clause 19, we are not liable for the loss, corruption or inaccessibility of documents you have not backed up elsewhere.

9. Acceptable use

You must not, and must not attempt to, and must not permit anyone else to:

a) use UGGov for any unlawful purpose, or in breach of the Computer Misuse Act, 2011 (as amended), the Electronic Transactions Act, 2011, the Data Protection and Privacy Act, 2019, or any other Ugandan law;

b) gain unauthorised access to, interfere with, damage, probe, scan or disrupt the app, our servers, our providers' systems, or any account that is not yours;

c) introduce malware, or use the app to distribute it;

d) scrape, harvest, mine or bulk-extract content, personal data or Community posts, whether manually or by any automated means, or use the app to build a competing dataset or model;

e) circumvent any rate limit, moderation control, security measure, verification step or access restriction;

f) resell, sublicense, rent, or commercially exploit access to the app, or hold yourself out as an authorised agent, broker or "middleman" for UGGov;

g) use the app to defraud, phish, launder money, finance terrorism, traffic persons, or facilitate corruption;

h) use the app to harass, threaten, stalk, dox, defame or intimidate any person, including public officers;

i) use the app to interfere with an election, incite violence, or spread content prohibited by Ugandan law;

j) misrepresent the Assistant's output as an official Government communication;

k) submit deliberately false, duplicated or nuisance service requests; or

l) reverse engineer, decompile or disassemble the app, except to the limited extent Ugandan law expressly permits despite this restriction.

Breach of this clause may lead to immediate suspension or termination (clause 16), and where the law requires it, referral to the Uganda Police Force, the Inspectorate of Government, the Uganda Communications Commission or the Personal Data Protection Office.

10. Community — user-generated content

10.1 The Community Guidelines apply. The Community is governed by the in-app Community Guidelines, which form part of these Terms. Before your first post or comment you must accept them. In summary: be respectful; zero tolerance for objectionable content and abusive behaviour; protect other people's privacy; keep it honest; report what breaks the rules.

10.2 Your content is yours. You keep ownership of what you post. You grant us a worldwide, non-exclusive, royalty-free, transferable licence to host, store, reproduce, adapt (for formatting and moderation), translate, publish and display your content for the purpose of operating, moderating, securing and improving UGGov, for as long as you keep it posted and for a reasonable period afterwards in backups and moderation records. This licence ends when your content is deleted, save for retained backups and records we must keep by law.

10.3 Your promises about your content. You confirm that you own or are licensed to post it; that it does not infringe copyright under the Copyright and Neighbouring Rights Act, 2006; that it is not defamatory; that it does not disclose another person's personal data (National Identification Number, phone number, home address, medical information, or a photograph of an identifiable person) without their consent; and that it is not obscene under the Anti-Pornography Act, 2014.

10.4 The Community is public. Anything you post can be read, screenshotted, copied and shared by anyone, including outside the app. Do not post anything you would not want to be permanently public, and never post your own National Identification Number, financial details, or the details of a pending application.

10.5 Moderation. We may screen content automatically before publication and review reported content afterwards. We may remove, hide, label, restrict the reach of, or refuse any content, with or without notice, where we reasonably believe it breaks these Terms, the Guidelines, or Ugandan law. We are under no general obligation to monitor content, and removal of some content does not oblige us to remove other content.

10.6 Sanctions and appeal. Accounts that repeatedly break the rules are warned, then restricted, then banned. If you believe a decision was wrong, you may appeal from your in-app Account status, or by writing to uggov@gmail.com. A human reviewer will consider the appeal and we aim to respond within seven (7) working days.

10.7 Reporting and blocking. Use the in-app Report control, or Contact & support in the More menu, to report content or behaviour. You may block another account at any time. We aim to review every report and we act on those that break the standards.

10.8 Content is not ours and is not verified. Posts are the views of the citizens who wrote them. We do not endorse them and we do not verify their accuracy — including posts from accounts badged as "official", whose badge indicates a verification we performed at a point in time and nothing more.

10.9 Copyright complaints. If you believe content infringes your copyright, write to uggov@gmail.com with: identification of the work, identification of the offending content, your contact details, a statement that you believe in good faith the use is unauthorised, and a statement that your complaint is accurate. We will remove or disable content that is properly the subject of a valid complaint.

11. Privacy and data protection

This clause summarises how we handle personal data. The full Privacy Policy governs, and forms part of these Terms.

11.1 Our role. For the data you give us through the app, Afrosoft IT Solutions is the data collector, data processor and data controller as those terms are used in the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021. We are registered with, or have applied to register with, the Personal Data Protection Office (PDPO) under registration number application pending.

11.2 What we collect. Depending on how you use the app: a random device identifier; your chat messages and the Assistant's replies; the language and appearance you choose; the details and documents you supply for a service request; documents you place in the Vault; Community posts, comments, reactions, follows, reports and blocks; media you upload; voice recordings you make and their transcripts; payment references and confirmation messages you report; and, if you sign in, the identity details held by our authentication partner (such as your email address and name). We also collect basic technical and diagnostic data needed to run the service securely.

11.3 Why we may hold sensitive data. Service requests may require special personal data — for example a National Identification Number, biometric-linked identifiers, or data revealing health or family status. We collect it only where the service you asked for requires it, and we rely on your explicit consent and on the necessity of performing the service you requested.

11.4 Lawful basis. We process personal data on the basis of: your consent (which you may withdraw at any time); the performance of this agreement at your request; compliance with a legal obligation; and our legitimate interests in keeping the platform safe and secure, where those interests are not overridden by your rights.

11.5 Who we share with. We share personal data with: the MDA responsible for a service you asked us to help with (only what that service requires); our technology providers (clause 12); and lawful authorities, where we are required by law, a court order, or a valid statutory request. We do not sell your personal data, and we do not share it for third-party advertising.

11.6 Transfer outside Uganda. Our infrastructure providers store and process data on servers outside Uganda. Section 19 of the Data Protection and Privacy Act, 2019 permits such a transfer where the receiving country has adequate protection or where you consent. By using UGGov you consent to your personal data being transferred to and processed outside Uganda for the purposes described here. We require our providers by contract to apply protections consistent with Ugandan law.

11.7 Retention. We keep personal data only as long as needed for the purpose it was collected, or as long as the law requires. Chat history and drafts are kept while your account or device identity is active; service records are kept for so long as they may be needed to evidence a request; moderation records are kept for a reasonable period after a sanction.

11.8 Your rights. Under the Data Protection and Privacy Act, 2019 you have the right to: be told how your data is used; access it; have inaccurate data corrected; have data erased where the law allows; object to certain processing; withdraw consent; and complain to the Personal Data Protection Office. Exercise these rights by writing to uggov@gmail.com. We will respond within thirty (30) days, free of charge in ordinary cases. We may ask you to verify your identity first, so that we do not disclose your data to someone else.

11.9 Security and breaches. We apply reasonable technical and organisational safeguards, including encryption in transit. No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify the Personal Data Protection Office and, where required, you, in accordance with the Act and the 2021 Regulations.

11.10 Data protection contact. Data protection enquiries and requests — admin@afrosoftug.com.

12. Third-party services we rely on

UGGov runs on third-party infrastructure. Your use of the app involves these providers, each under its own terms and privacy policy:

Provider	Purpose	Data involved
Convex	Backend database, real-time sync, file storage	Chats, service data, Vault documents, Community content
Clerk	Optional sign-in and identity	Email, name, authentication tokens
AssemblyAI	Server-side speech-to-text for voice input	Your voice recording and its transcript
AI model providers	Generating Assistant replies	The text of your conversation
Google Play / Apple App Store	Distribution and updates	Install and purchase data held by the store

We choose our providers with care but we do not control them, and we are not liable for their acts or omissions beyond our own responsibility as a data controller under clause 11. This list may change as the service evolves; the current list is maintained in the Privacy Policy.

13. Availability, updates and your device

13.1 No guarantee of availability. The app is provided on an "as available" basis. It may be unavailable because of maintenance, provider failure, network or power interruption, or matters beyond our control. We do not promise any uptime level.

13.2 You supply the connection. You are responsible for your device, your data bundle and any charges your telecommunications provider levies. The app uses mobile data; media and voice features use more of it.

13.3 Updates. We may issue updates. Some are optional and prompt you gently. Where a build is unsafe, broken or non-compliant, we may require an update before the app will continue to work. You accept that a required update may interrupt your use until you install it.

13.4 Changes to features. We may add, change, suspend or withdraw any feature, service listing or channel at any time, including where an MDA changes its process or withdraws access.

13.5 Clear my data. Settings → Clear my data erases, on your device, the device identifier, your in-progress service session references and your sign-in claim markers. It deliberately keeps your app preferences (language, theme, onboarding). It does not by itself delete data already held on our servers — for that, make an erasure request under clause 11.8.

14. Intellectual property

14.1 Ours. The app, its source code, design, look and feel, the "UGGov" and "Afrosoft IT Solutions" names and logos, and all related intellectual property are owned by us or our licensors and are protected under the Copyright and Neighbouring Rights Act, 2006, the Trademarks Act, 2010, and international treaties.

14.2 Your licence. We grant you a personal, revocable, non-exclusive, non-transferable licence to install and use one copy of the app on a device you control, for your own lawful, non-commercial use, on these Terms. All other rights are reserved.

14.3 Government material. Legislation, statutory instruments, official forms and public notices referred to in the app remain the property of the Government of Uganda and are reproduced or summarised for information only.

14.4 Feedback. If you send us suggestions, we may use them freely and without obligation to you.

15. Electronic communications and records

You agree that this agreement is concluded electronically and that:

a) under the Electronic Transactions Act, 2011, an electronic record is not denied legal effect merely because it is electronic;

b) under the Electronic Signatures Act, 2011, your tapping "I agree", "Continue", "Submit" or an equivalent control is an electronic signature that binds you;

c) our records of your acceptances, submissions and payment reports are admissible evidence of what occurred, absent proof of error; and

d) we may communicate with you by in-app message, push notification or the email address on your account, and such notices are treated as received when sent.

16. Suspension and termination

16.1 By you. You may stop using UGGov at any time, clear your data (clause 13.5), delete your account, and uninstall the app.

16.2 By us. We may suspend or terminate your access, in whole or in part, immediately and without refund, where we reasonably believe that you have breached these Terms or the Community Guidelines, that your use exposes us or another user to legal risk or harm, that your account is fraudulent or compromised, or that the law requires it. Where it is lawful and practical, we will tell you why and how to appeal.

16.3 Withdrawal of the service. We may discontinue UGGov entirely. If we do, we will give at least thirty (30) days' notice in the app where we reasonably can, so that you may retrieve your Vault documents and your data.

16.4 What survives. Clauses 2, 6.3–6.5, 10.2, 11, 14, 17, 18, 19, 20, 22 and 24 survive termination.

17. Changes to these Terms

We may amend these Terms. Where a change is material — for example a change to your rights, or to how we use your personal data — we will give you at least fourteen (14) days' notice in the app before it takes effect. Introducing a charge for a feature that is currently free is governed by clause 7.8 and requires at least thirty (30) days' prior notice — where the two periods differ, the longer one applies. Further, where the change concerns your personal data, we will seek fresh consent where the law requires it. Continuing to use the app after a change takes effect means you accept it. If you do not accept it, stop using the app and, if you wish, request erasure of your data.

18. Disclaimers

18.1 To the fullest extent permitted by Ugandan law, the app and everything in it are provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

18.2 We do not warrant that the app will be uninterrupted, error-free or secure; that the Assistant's output is accurate, current or complete; that any service request will succeed; that any fee shown is correct; or that any third-party provider will perform.

18.3 Clause 18 does not exclude any term that the Sale of Goods and Supply of Services Act, 2017 or any other Ugandan law implies into a contract with a consumer and does not permit to be excluded.

19. Limitation of liability

19.1 What we never exclude. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a breach of the Data Protection and Privacy Act, 2019 to the extent that Act forbids exclusion, or for any other liability that Ugandan law does not permit to be limited.

19.2 What we are not liable for. Subject to clause 19.1, we are not liable for: loss of profit, revenue, business, goodwill, opportunity or anticipated savings; loss or corruption of data you have not backed up; any decision, delay, refusal or error of an MDA or a public officer; any act or omission of a payment provider or telecommunications operator; any loss arising from your reliance on Assistant output that you did not verify with the official source; any loss arising from content posted by another user; or any indirect or consequential loss, in each case however arising.

19.3 Cap. Subject to clause 19.1, our total aggregate liability to you for all claims arising out of or in connection with the app in any twelve (12) month period is limited to the greater of (a) the total amount you actually paid us for the app in that period and (b) UGX 500,000 (five hundred thousand Uganda Shillings).

19.4 Fairness. You acknowledge that this allocation of risk is reasonable given that the app is supplied to you free of charge.

20. Indemnity

You will indemnify and hold harmless Afrosoft IT Solutions, its directors, employees and agents against all claims, losses, damages, fines and reasonable legal costs arising from: your breach of these Terms or the Community Guidelines; your unlawful use of the app; content you post; false or unlawful information or documents you supply; and your supply of another person's personal data without a lawful basis. We will notify you of any such claim and will not settle it without consulting you.

21. Complaints

21.1 Talk to us first. Write to uggov@gmail.com, or use Contact & support in the More menu. Tell us what happened, when, and what you want done. We will acknowledge within five (5) working days and aim to resolve within thirty (30) days.

21.2 Escalating. If we cannot resolve it, you may complain to the Personal Data Protection Office (data protection matters), the Uganda Communications Commission (electronic communications matters), the Inspectorate of Government (allegations of corruption), or the Uganda Police Force (criminal matters). Nothing in these Terms prevents you from doing so, or from approaching a court.

22. Governing law and disputes

22.1 Governing law. These Terms and any dispute arising out of them are governed by the laws of the Republic of Uganda.

22.2 Good-faith negotiation. The parties will first try to resolve any dispute by good-faith discussion within thirty (30) days of written notice.

22.3 Mediation, then arbitration. If discussion fails, the dispute will be referred to mediation and, failing settlement, to arbitration by a single arbitrator under the Arbitration and Conciliation Act, administered by the Centre for Arbitration and Dispute Resolution (CADER) in Kampala, in the English language. The award is final and binding.

22.4 Your right to go to court is preserved. Clause 22.3 does not prevent you, as a consumer, from bringing a claim in a competent court of Uganda, including a Small Claims Procedure court, and it does not prevent either party from seeking urgent injunctive relief. The courts of Uganda have jurisdiction.

22.5 No class actions. Claims are brought in an individual capacity, save where Ugandan law provides otherwise for a representative action.

23. Notices

To us: admin@afrosoftug.com, or by letter to 1st Floor, Teacher's House, Bombo Road, Kampala. To you: by in-app message, push notification, or the email on your account.

24. General

24.1 Entire agreement. These Terms, the Community Guidelines and the Privacy Policy are the whole agreement between us about the app, and replace anything said or written before. Nothing here excludes liability for fraudulent misrepresentation.

24.2 Severability. If any provision is held unenforceable, it is modified to the minimum extent needed to be enforceable, or severed; the rest stands.

24.3 No waiver. A delay in enforcing a right is not a waiver of it.

24.4 Assignment. You may not assign your rights. We may assign ours to a successor of our business on notice to you, provided your rights are not reduced.

24.5 Force majeure. Neither party is liable for a failure caused by an event beyond its reasonable control, including network or power failure, natural disaster, epidemic, civil unrest, or an act of a public authority.

24.6 Language. These Terms are made in English, which is the authoritative version. Any translation is for convenience only, and in the event of a conflict the English text prevails.

24.7 Third parties. No person other than you and us has any right to enforce these Terms.

24.8 Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment between you and us.

By using UGGov, you confirm that you have read and understood these Terms — in particular clause 2 (we are not a Government service), clause 4 (the AI can be wrong and you must verify), clause 6 (we cannot decide or expedite anything) and clause 7 (we charge no fee, and any official fee is paid to the MDA, never to an individual) — and that you agree to be bound by them.