Based atEntebbe. Head office on Airport Road, Entebbe. Sales office at Road Fund Headquarters, Plot 39 Nakasero Road, Kampala. Entebbe airport office on the second floor of the departures hall.JetsLarger Airbus A330 jets on long routes and smaller CRJ 900 jets on shorter ones.BookOn the airline's website or app, at its ticketing offices and airport counters, or through approved agents.PayVisa, Mastercard, American Express and PayPal, and mobile money across borders (M-Pesa, Tigo Pesa, Airtel Money, and MTN in Zambia, Uganda and Rwanda). You can book now and pay at the airport or an office.Check in at the airportCounters usually open 4 hours before departure and close 90 minutes before. For Dubai, London Gatwick and Mumbai they open 5 hours before and close 2 hours before.Check in onlineOpens one to three days before departure, depending on the flight.Paying for a relativeIf your card pays for someone else, expect to show photocopies of the card, front and back, and of the cardholder's passport at the airport. A card cannot pay for someone travelling to or from Somalia or South Sudan.Refunds and complaintsCard refunds within 7 business days of a complete claim, cash within 20. Complaints are acknowledged within 15 days and answered in full within 30.LoyaltyCrane Flyer is free. You earn miles on international flights and move through Bronze Nile, Silver Back (25,000 miles), Equator Gold (60,000) and Rwenzori Platinum (100,000). Higher tiers add free extra bags, lounge access and free seat choice.